Privacy Policy

AMS Fabrication Pty Ltd ("AMS", "we", "us") respects the privacy of its customers, suppliers and website visitors. This Privacy Policy explains how we collect, hold, use and disclose personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this website or contacting us, you agree to the practices described below.

1. What personal information we collect

We collect only the information we need to run our fabrication business and respond to your enquiry. This may include:

• Your name, job title, business or company name;
• Your business or delivery address;
• Your phone number and email address;
• Details of the work you are asking us to quote or fabricate, including drawings, DXF, DWG or STEP files, sketches, material specifications, quantities, required finish and delivery timing;
• Correspondence with you by phone, email or in person at our workshop;
• Payment and invoicing details required to process your account.

We do not collect sensitive information such as health, racial or political information, and we do not build customer profiles for marketing purposes.

2. How we collect it

We collect personal information directly from you when you:

• Call us on (02) 9533 0888;
• Email us at info@amsfabrication.com.au;
• Use the enquiry form on our Contact page;
• Visit our workshop at 47-51 Lorraine Street, Peakhurst NSW 2210;
• Send us drawings or project documentation by email or file transfer.

We do not require you to create an account, log in, or hand over more information than is reasonable to respond to your request.

3. How we use your information

We use the information you give us primarily to:

• Prepare and follow up a quote for fabrication work;
• Communicate with you about the status of your order, material, tolerances and delivery;
• Fabricate, finish and deliver the goods you have ordered;
• Issue tax invoices and process payments;
• Arrange delivery, freight or site installation with our trusted trade partners and carriers;
• Maintain our internal business records and comply with our legal and accounting obligations.

We do not use your personal information for unsolicited marketing, newsletters or automated telemarketing. We will not add you to a mailing list unless you have asked us to. If you do ask to hear from us, you can unsubscribe at any time by replying to any email or contacting us directly.

4. Disclosure of your information

We do not sell, rent or trade your personal information to third parties. We may share limited information only with people who need it to deliver your order, for example:

• Our accountants and bookkeepers, for invoicing and tax;
• Our trusted trade partners (for example, powder coaters, galvanisers or blasters) when your job requires a finish we outsource;
• Freight carriers and delivery drivers, for address and contact details only;
• Our materials suppliers, when we need to order stock against your job;
• Our legal or financial advisers, where required.

We will only pass on the minimum information required for that third party to perform their task. We may also disclose information where we are required or authorised to do so by law, for example to comply with a court order, a regulatory request, or to protect the rights, property or safety of our business, our customers or the public.

5. How we store and protect your information

We hold personal information in a combination of secure business systems and paper records at our Peakhurst workshop. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure, including:

• Password-protected devices and business email accounts;
• Restricted physical access to our workshop and office records;
• Careful control of who within our small team handles customer information;
• Not retaining drawings or commercial information longer than the period required to deliver your job and meet our record-keeping obligations.

If we engage a service provider to host email or store files on our behalf, we rely on their security practices as well as our own. If a data breach occurs that poses a real risk of harm to you, we will act in line with the Notifiable Data Breaches scheme under the Privacy Act.

6. Accessing and correcting your information

You may ask us at any time to see the personal information we hold about you, to update it, or to correct it if you believe it is inaccurate. To make a request, contact us using the details at the end of this policy. We will respond within a reasonable time. If we refuse a request, we will explain why.

7. Information on this website

This website is a static business website. It does not require you to log in, and it does not run profile-building advertising cookies. We may use basic analytics tools to understand how many people visit our pages and which services pages are most viewed; this information is aggregated and does not identify you personally. See our Cookie Policy for details.

Links on this site to external websites are provided for convenience. We are not responsible for the privacy practices or content of those external sites.

8. Complaints

If you believe we have handled your personal information inappropriately, please contact us in the first instance. We will investigate and respond within a reasonable time. If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

9. Contact us

Questions about this Privacy Policy, or any access or correction request, can be directed to:

AMS Fabrication Pty Ltd
47-51 Lorraine Street
Peakhurst NSW 2210
Phone: (02) 9533 0888
Email: info@amsfabrication.com.au

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "last updated" date revised accordingly.